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You may get a faster response if you use our Live Chat Help located in the bottom corner.
Phone: 0800 227 484
Email Address:
Postal Address: PO Box 87294, Meadowbank, Auckland, 1742

We are open during standard business hours:

8.00am – 5.00pm : Monday – Friday

Unfortunately, we do not operate on Public Holidays.

All supporting documents must be received no later than 2.00pm in order for us to process your application on the same day.

If you apply for a loan over the weekend, your application will be reviewed on the following business day.

Repayment problems?

Click here for assistance on what to do.


Please click here to make a complaint.

Financial Hardship application

Please click here to request a hardship application form.

Repayment Waiver

Please click here to request a Repayment Waiver application form.

You can contact our independent disputes resolution scheme operated by Financial Dispute Resolution Service (“FDRS”).
FSCL may be contacted at:
Phone:  0508 337 337

There is no cost for you to use the services of FDRS.

Please complete this form if you wish to contact us by e-mail.
To assist us in responding promptly to your enquiry, please complete all fields if possible.




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